FAMUR Service Centre is available to customers 24 hours a day, 7 days a week and 365 days a year. Our specialists have the necessary knowledge and experience to restore the maximum performance of machines as quickly as possible.
The telephone interview and telephone diagnostic analysis help to assess whether the problem can be resolved remotely or a qualified service technician must visit the site.
The Service Centre applies the latest information technologies that our devices are equipped with. A dedicated software set creates a fully functional tool that enables to visualize the working parameters of the entire technological production process in real time.
Diagnostic data from the machines are sent to the FAMUR Group’s premises, where these data are subject to analysis to assess in detail the condition of the equipment in use. The methods used by the Service Centre make it possible to detect damage at a very early stage of propagation, which reduces the risk of the machine’s downtime and related costs.
We have dedicated service teams for all product groups offered by the FAMUR Group. Each of them consists of specialists in the fields of electrical engineering, mechanics, diagnostics and mining. In order to make inspections and remove defects, we send to the customer a service technician whose job is to perform the work efficiently and as quickly as possible.
We invite our customers to work with the service staff also after the warranty period. We realise how important it is to eliminate downtimes and to execute production plans.
The Service Centre provides professional assistance in each case – technical consultation, inspections, troubleshooting and delivery of spare parts.